Shipping policy

Shipping Policy

• Our goal is to deliver the products to your requested delivery location and by the shipping date specified at checkout (as updated in the Order Confirmation). If we anticipate being unable to meet the estimated delivery date, we will attempt to notify you. However, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising from any delivery delays.
• Please note that our shipping days are weekdays only, from Monday to Friday.
• Unclaimed Orders Policy: Failure to collect your items within the specified time limit will be treated as a cancelled order (abandoned order). Paid amounts are non-refundable, and any additional return shipping or administrative fees incurred must be fully borne by the customer.

International Shipping

• United States Orders (DDP - Duty Paid): Orders shipped to the United States are delivered on a DDP (Delivered Duty Paid) basis using tax-inclusive shipping lines. Customers will not be subject to additional customs duties or import taxes upon delivery (except in cases of inaccurate information provided by the buyer or force majeure events).
• Products shipped by our company (including but not limited to cosmetics, skincare, liquids, gels, and powders) comply with Hong Kong export regulations. However, customs authorities in destination countries reserve the right to perform random inspections or hold packages. We are not liable for shipping delays resulting from mandatory customs checks, clearance backlogs, or requests for buyer verification documents (e.g., ID verification or import licenses). No refunds will be issued for items seized or destroyed by customs due to local regulatory restrictions.
• Time of Risk Transfer (Transfers Upon Hong Kong Handoff): Title and all risks associated with the shipment pass entirely to the buyer immediately upon our handoff of the package to the primary carrier (PotatoShip) in Hong Kong and the issuance of a tracking number.
• Buyers are responsible for providing complete and accurate shipping information at checkout (including full legal name, precise address, and valid phone number). If a shipment is returned to us due to an incorrect/incomplete address, failure to reach the recipient, or failure to collect the package from local postal/courier facilities within the specified period, original shipping fees are non-refundable, and additional reshipment fees will apply.
• Estimated delivery times displayed on our website are for reference only. Actual delivery schedules may be subject to delays due to customs inspections, peak shipping seasons, or force majeure events (such as extreme weather, strikes, or public holidays). We cannot guarantee exact delivery dates and do not accept order cancellations or refund requests based solely on reasonable transit delays.