Refund policy
Return & Refund Policy
- Out of Stock: Full refund of your deposit or payment. We will notify you via WhatsApp and issue the refund strictly via FPS.
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All Sales Final: No returns or refunds will be accepted for any reason once the item is sold.
- For customers receiving orders by mail (Hong Kong & Macau regions), please record a full video of the unboxing process. If the item itself is damaged (excluding outer packaging damage), please WhatsApp us. Once confirmed, we will arrange a refund via FPS (or relevant methods for Macau). Please note that we cannot process any damage claims without an unboxing video. Thank you for your understanding.
- Unclaimed Orders Policy: Failure to collect your items within the specified time limit will be treated as a cancelled order (abandoned order). Paid amounts are non-refundable, and any additional return shipping, handling, or administrative fees incurred must be fully borne by the customer.
- For customers picking up orders at the cube shop, please inspect your items on the spot. If there is any damage or you are unsatisfied, you may decline the payment and pickup. Please note that we do not accept refund requests for damages reported after leaving, as we cannot verify when or how the damage occurred. Thank you for your understanding.
- International Shipping: We will reinforce the packaging for all items; however, we cannot fully guarantee that the products will arrive in perfect condition, as packages may potentially be damaged during transit due to various unforeseen circumstances. Consequently, no returns or refunds will be accepted, even if the items are damaged upon arrival.